dzese.lv · 2026-10-18
Offer and purchase terms
Website and seller
dzese.lv is the catalogue and individual quotation request website of SIA “Kompānija NIKAN”, registration 40103249271, VAT LV40103249271. Registered and correspondence address: Buļļu iela 40B - 38, Rīga, LV-1055. info@dzese.lv; +371 20035777. This website does not provide automatic purchase payment.
Requests and contract formation
Submitting a basket or consultation request does not confirm a purchase or create a payment obligation. The seller prepares an individual offer specifying the equipment, availability, total price including tax, delivery and installation where requested. Before becoming bound, the customer receives the terms and withdrawal form by email or another durable medium. A contract is formed after these conditions have been agreed and the consumer expressly accepts.
Prices, payment and availability
Equipment prices include 21% VAT. Delivery, installation and additional materials are excluded unless expressly stated otherwise. All additional charges or their calculation method are disclosed in the offer before contract formation. Payment is by bank transfer against an agreed invoice; the deposit and payment deadlines are specified in the offer. Paid extras require consent. Availability and pre-order lead times are confirmed before contracting.
Delivery and installation
The Latvian delivery address, carrier, cost, unloading and delivery date are agreed in writing before contracting. A request does not reserve delivery. Unless otherwise agreed, goods are delivered without undue delay and within 30 days of contract formation. If an agreed deadline cannot be met, the seller informs the customer while respecting statutory rights. For relevant non-hermetically sealed F-gas split equipment, evidence of installation by a certified undertaking is required before sale and arranged in the individual offer.
Withdrawal and returns
Consumers can generally withdraw from a distance purchase without giving a reason within 14 days of receiving goods; for services the period begins when the contract is concluded. Notify info@dzese.lv, send a letter to the seller or use “Withdraw from contract” on this website. The model form is optional: an unequivocal statement sent before expiry is sufficient. Return goods without undue delay and within 14 days of notification. Contact the seller to arrange safe transport; this is not an additional condition for a valid withdrawal. If the consumer must pay return transport, this and the cost or a reasonable maximum estimate for bulky goods must be disclosed before contracting. Without that information, these costs cannot automatically be imposed on the consumer.
Refunds and starting installation
Following withdrawal, payments including the least expensive offered standard delivery are refunded within 14 days of notification, using the original payment method unless expressly agreed otherwise. For goods, reimbursement may be withheld until the goods or evidence of dispatch are received, unless the seller offered collection. Consumers are responsible only for diminished value caused by handling beyond that necessary to establish the goods’ nature, characteristics and functioning. Pre-ordering standard catalogue goods does not itself remove withdrawal rights. Installation during the 14-day period starts only on express request; proportionate payment upon withdrawal and loss of withdrawal rights after full performance are disclosed and acknowledged separately. Goods and installation rights are considered separately.
Statutory rights and commercial warranty
Consumers may raise claims against the seller for lack of conformity within two years of delivery. A commercial warranty does not restrict these rights. If an additional warranty is offered for a product, its provider, address, duration, coverage, installation and maintenance conditions and claims procedure are supplied in writing before purchase. Operating, maintenance and repair instructions and spare-parts availability and ordering information are provided before purchase according to available manufacturer information.
Complaints and disputes
Send a written complaint identifying the purchase, problem and requested remedy to info@dzese.lv or the seller’s address. The seller responds in writing within 15 working days; an objectively justified extension is explained with a new deadline. If no agreement is reached, consumers may contact PTAC and, where applicable, the Consumer Dispute Resolution Commission, or the courts. Information: https://www.ptac.gov.lv/lv/pateretaju-stridu-risinasanas-komisija.
Technical estimates
Area, savings and consumption estimates are informational, state assumptions and do not replace building heat-loss calculations or system design. Area including electric backup assumes backup operation and additional electricity consumption. Final selection checks radiators, water temperature, electrical supply and output at design conditions. These terms do not limit mandatory consumer rights.
